Exchange Policy
We want you to be fully satisfied with your purchase. If you need to exchange an item, please review our policy below:
Eligibility for Exchange
- Timeframe: Items are eligible for exchange within 30 days of the purchase date.
- Condition: Items must be in their original condition, unopen, unwashed, unworn, and with all tags and labels intact.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Custom or personalised items.
- Items marked as “final sale.”
Process for Exchange
- In-Store: Bring the item and your proof of purchase to any of our store locations for assistance.
- Online:
- Contact us at autshop@aut.ac.nz to initiate the exchange.
- You will be provided with a return shipping label.
- Once the item is received and inspected, the replacement item will be shipped to you.
Shipping Costs
- Exchanges for defective or incorrect items will be processed at no additional cost to you.
- For size or preference exchanges, you may be responsible for return shipping costs.
Damaged or Defective Items
If your item is damaged or defective, please notify us within 7 days of Proof of Purchase (A valid receipt or proof of purchase is required). We will replace it or issue a refund based on your preference.
Contact Us
For further assistance, feel free to reach out to our Customer Service team:
- Phone: 09-921-9800
- Email: autshop@aut.ac.nz
We appreciate your understanding and look forward to assisting you!
Shipping
We can ship to any where in New Zealand. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full grams.