Shipping & Returns

Returns & Refunds

We want you to be fully satisfied with your purchase. If you are not satisfied with an item, please contact AUT Shop to discuss your return or refund options.

Eligibility for Returns

Timeframe: Returns for change of mind must be made within 14 days of the purchase date.
Condition: Items must be in their original condition, unused, unwashed, unworn, and with all original tags and labels intact.
Proof of Purchase: A valid receipt or proof of purchase is required.

How to Return an Item

In-Store Purchases: Please return the item to AUT Shop with your proof of purchase.
Online Orders – Click & Collect: If you collected your online order from a designated collection point, please return the item to the same location. The collection point will arrange for the item to be sent back to AUT Shop via internal mail.
Online Orders – Delivery: Please contact us at autshop@aut.ac.nz for instructions on returning your item.

Refund Processing

Once the returned item has been received by AUT Shop and inspected to confirm it meets our returns policy requirements, we will process your refund.

Refunds will be issued to the original payment method where possible.

Exchange Policy

We want you to be fully satisfied with your purchase. If you need to exchange an item, please review our policy below.

Eligibility for Exchange

Timeframe: Items are eligible for exchange within 30 days of the purchase date.
Condition: Items must be in their original condition, unopened, unwashed, unworn, and with all tags and labels intact.
Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Exchangeable Items

The following items are not eligible for change-of-mind exchanges:

Custom or personalised items.
Items marked as "final sale".

How to Exchange an Item

In-Store Purchases: Bring the item and your proof of purchase to AUT Shop for assistance.
Online Orders – Click & Collect: Contact AUT Shop to arrange your exchange. Items can be returned to the original collection point or directly to AUT Shop.
Online Orders – Delivery: Contact us at autshop@aut.ac.nz to arrange your exchange. We can provide a return shipping label for the item to be sent back to AUT Shop.

Once the returned item has been received and inspected by AUT Shop, we will arrange your exchange, subject to stock availability.

Shipping Costs

Exchanges for defective or incorrect items will be arranged at no additional cost to you.
For exchanges due to size or personal preference, you may be responsible for return shipping costs.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact AUT Shop as soon as possible, preferably within 7 days of receiving your order, and provide your proof of purchase.

If an item is faulty, damaged or incorrect, please contact AUT Shop with your proof of purchase so we can assist you.

Shipping

We offer delivery throughout New Zealand at the following flat rates:

North Island: $15
South Island: $20

Contact Us

For assistance with returns, refunds, exchanges or shipping, please contact AUT Shop.

Phone: 09 921 9800

Email: autshop@aut.ac.nz

Thank you for shopping with AUT Shop!