Exchange Policy
We want you to be fully satisfied with your purchase. If you need to exchange an item, please review our policy below:
Eligibility for Exchange
- Timeframe: Items are eligible for exchange within 30 days of the purchase date.
- Condition: Items must be in their original condition, unopen, unwashed, unworn, and with all tags and labels intact.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Custom or personalised items.
- Items marked as “final sale.”
Process for Exchange
- In-Store: Bring the item and your proof of purchase to any of our store locations for assistance.
- Online:
- Contact us at autshop@aut.ac.nz to initiate the exchange.
- You will be provided with a return shipping label.
- Once the item is received and inspected, the replacement item will be shipped to you.
Shipping Costs
- Exchanges for defective or incorrect items will be processed at no additional cost to you.
- For size or preference exchanges, you may be responsible for return shipping costs.
Damaged or Defective Items
If your item is damaged or defective, please notify us within 7 days of Proof of Purchase (A valid receipt or proof of purchase is required). We will replace it or issue a refund based on your preference.
Contact Us
For further assistance, feel free to reach out to our Customer Service team:
- Phone: 09-921-9800
- Email: autshop@aut.ac.nz
We appreciate your understanding and look forward to assisting you!
Shipping
We can ship anywhere within New Zealand, our flatrate is $15 within the North Island and $20 to the South Island.